ABOUT US

Orla & Rose is a Newcastle based business that provides top quality accessories for adults and children.

IMPORTANT PRODUCT INFORMATION

Scrunchies

Each of our beautiful scrunchies are suitable for all ages. To care for your scrunchie and keep it looking as good as new, soak in lukewarm water with fabric softener for 10 minutes. Rinse and hang to dry. Any build up of product can be removed with this method. We do not recommend using a washing machine or leaving in direct sunlight. 

Sizing

Sizing charts for children’s accessories are available in the product description.

Payments

Orla & Rose accepts all credit card payments & Paypal to ensure a safe online purchase.

Shipping

All items will be shipped with Australia Post

Standard postage: 3-5 business days - $9.90

All products are thoroughly checked before packing and are packed with love. If something has gone wrong, please contact us if you have any issues with your items or delivery.

 

Refunds and Returns

Your satisfaction with our products and service is our top priority!  If you have any issues or concerns, please contact us and we will do our best to provide a solution as quickly as possible.

If your item arrives damaged, we will refund or replace your item. This ONLY applies if the item is returned on the day it is received. 


Nappy Bags- We offer a 6 month full warranty on manufacturing defect.

Wear and tear is not considered a manufacturing fault.

Hair accessories- If you change your mind on any purchase, we will except a return or refund within 5 days of arrival, given the item has not been worn.

Shipping for returns will be at your own cost. When the item(s) has been received by us, inspected and deemed to be in the same condition as sent, the product and shipping costs will be refunded to you.

Wholesale

We love working with new stockists and wholesale orders for hair accessories are welcome!

Please email us with the subject line "WHOLESALE" to receive information about our ordering process.

 

Contact us

Email- info@orlaandrose.com.au